The machine behind the scene
To ensure utmost quality, efficiency and maximum returns for our partners, we have invested in top-of-the-line technology that is both innovative and reliable. The technology has been tried and tested throughout our past experiences in the contact management outsourcing business. Arcane uses a state-of-the-art VoIP (Voice over Internet Protocol) infrastructure that anchors a layer of best-of-breed business support applications, integration platforms, and monitoring tools. A combination so powerful and homogeneous that excellence is ensured at all levels.
▶ Our technical infrastructure support, which guarantees minimal impact in case of outages.
▶ Our platforms are flexible and dynamic, enabling the support any kind of application and the design of endless combinations of customized contact management services.
▶ We use open standards and a flexible architecture, which enables easy integration with most CRM and customer support applications that are already being used by our partners. This ensures smooth collaboration and seamless interaction.
▶ Our systems provide extremely powerful reporting capabilities offering our partners full online access to interaction data, transaction logs, real time details, call records, etc., facilitating full visibility and control.
▶ Our IT infrastructure was designed with the best security standards built into it, ensuring utmost safety and security of the data related to our partners and their business transactions